Frequently Asked Questions
Q: What if it rains or snows on the day of my appointment?
A: We understand bad weather can sometimes be an issue, fortunately we are still able to take interior pictures and have a photographer return to shoot the exterior on a better day. If you prefer, you can cancel or reschedule your appointment by calling the office 24 hours in advance without charge.
Q: How do I reschedule my appointment?
A: If the date you originally booked your appointment no longer works, please call our office at least 24 hours before your appointment and it can be moved without charge.
Q: How far out do I need to book my appointment?
A: We have 5 full time photographers and offer our services 7 days a week so unless it is the height of spring market we are usually able to schedule a shoot within 48 hours.
Q: What if I cannot be at my appointment?
A: No problem! Our photographers are all familiar with lock boxes or can use hidden keys/garage codes to access the property solo. If homeowners/tenants will be present in the home without an agent, please just ensure they know when the photographer is arriving. Please make sure the property is ready to be shot before the photographer arrives. The photographer is not responsible for the readiness, staging or cleaning of the property
Q: Do you shoot HDR?
A: No, we do not. We shoot single exposure with flash on all of our shoots. All Front Door Photography photographers are trained on and use with the same equipment to keep our style consistent no matter which photographer you choose.
Q: How soon do I get my pictures/floor plan/virtual staging/video?
A: Photos are delivered within 24 hours from the appointment. Floor plans, virtual staging and video within 48 hours from the appointment.
Q: How do I cancel an appointment and is there a fee?
A: To cancel your appointment please call our office at (862)-220-6169. There is no charge if you cancel/reschedule an appointment more than 24 hours in advance. A $50.00 cancellation fee will apply to all shoots cancelled less than 24 hours in advance.
Q: Do you bring extra lighting?
A: Our photographers use a very bright hot shoe flash when needed. We do not use studio lighting.
Q: How do I know what pictures I will get?
A: Your photographer will go over all of the shots during the shoot with you and you can select the shots you want then. You can also let the photographer select the shots they prefer, all of our photographers are full time real estate photographers and are trained to look for the best angles.
Q: Do you offer brochures or shoot agent headshots?
A: No, we do not offer brochures at this time and our photographers only shoot properties and houses.
Q: Are the services refundable?
A: We understand that photography is a subjective art and that it is impossible to make everyone happy. (We do try!) All services are refundable unless the marketing materials have been used. That means you need to let us know immediately that you are unhappy with the service and will not be using them. We cannot issue refunds if the photos/video/floor plans/Matterport 3D tours/virtual staging have been uploaded/posted anywhere online. This includes, but is not limited to; MLS services, real estate websites, personal websites and all social media platforms. Similarly if the photos have been used for print materials, print advertisement or printed gifts we cannot offer a refund. As Judge Judy says, if you eat the steak, you pay for the steak.